Milestone Mortgage (DBA Ark Mortgage)
Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Milestone Mortgage, doing business as Ark Mortgage ("Ark Mortgage", "we", "us", or "our"), does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing or promotional purposes.

All SMS opt-in data and consent records are kept strictly confidential and are only used to provide the services you have requested.

1. Information We Collect

We may collect the following types of information when you interact with our website or services.

Personal Information

• Name
• Email address
• Phone number
• Mailing address

We may also collect:

• Information submitted through mortgage inquiry forms or consultation requests
• Opt-in records and timestamps for communication channels (SMS, email, etc.)
• Communication preferences and consent history

Non-Personal Information

• IP address
• Browser type and device information
• Website usage data and analytics
• Cookies and similar tracking technologies

Customer Communication Records

• Service inquiries and requests
• Appointment scheduling information
• Mortgage consultation records
• Customer feedback and support history

2. How We Use Your Information

We use collected information to:

• Provide mortgage consultation and lending services
• Respond to inquiries and customer service requests
• Process service requests and applications
• Send appointment confirmations and updates
• Communicate regarding services you have requested
• Improve website performance and user experience
• Maintain records of communication preferences and consent
• Ensure security and fraud prevention

3. SMS Messaging & Compliance

SMS Program Overview

By opting into SMS messaging from Milestone Mortgage (DBA Ark Mortgage), you agree to receive text messages related to your mortgage inquiry, appointment scheduling, customer service communication, and loan-related updates.

Message frequency may vary depending on your interaction with our services.

Standard message and data rates may apply.

Opt-In & Consent

• SMS messages are only sent to individuals who have explicitly opted in
• Consent is collected through website forms that include an SMS consent checkbox
• We maintain timestamped records of all opt-in actions
• Our messaging practices comply with the Telephone Consumer Protection Act (TCPA) and CTIA messaging guidelines

Opt-Out Instructions

You may opt out of SMS messages at any time by replying:

STOP

Once you send STOP, you will receive a final confirmation message and will no longer receive SMS communications unless you opt in again.

Opt-out requests are typically processed immediately.

Message Content

SMS messages may include:

• Mortgage consultation confirmations
• Appointment reminders
• Loan application updates
• Document request notifications
• Customer support responses

Promotional messaging will only be sent if you have specifically consented to receive it.

Support Assistance

For SMS assistance, reply:

HELP

You may also contact us directly:

Email: [email protected]
Phone: +1 714-482-7894

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors that provide operational support services (such as SMS delivery providers or customer support platforms) is permitted solely for the purpose of delivering services you have requested.

All other categories of data sharing exclude SMS opt-in data and consent information.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

Information may only be shared in the following limited circumstances:

Service Providers

We may share information with trusted service providers who assist in operating our services, including:

• SMS delivery providers
• website hosting services
• analytics providers
• scheduling platforms

These providers are contractually required to protect your data and use it only to support our services.

SMS opt-in data and consent information are never shared for marketing purposes.

Legal Compliance

Information may be disclosed when required to:

• comply with applicable laws
• respond to legal requests or court orders
• protect the rights and security of our business or users

Business Transfers

In the event of a merger, acquisition, or sale of company assets, user data may be transferred as part of the transaction.

Any transferred data will remain subject to the protections described in this Privacy Policy.

5. Data Security

We implement reasonable technical and organizational security measures to protect personal information, including:

• encrypted data transmission
• secure system access controls
• authentication protections
• regular security reviews and updates
• employee data protection training

While we take reasonable steps to protect your information, no method of transmission or storage can be guaranteed to be completely secure.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• analyze website traffic and usage
• remember user preferences
• improve website functionality
• evaluate website performance

You may disable cookies through your browser settings, though some website features may be limited.

7. Your Rights & Choices

You may have the right to:

• request access to your personal information
• request correction of inaccurate information
• request deletion of your data where applicable
• withdraw consent for future communications

You may opt out of communications by:

• clicking "unsubscribe" in marketing emails
• replying STOP to SMS messages

To exercise any of these rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

This Privacy Policy applies only to information collected through Milestone Mortgage (DBA Ark Mortgage).

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The most current version will always be posted on our website with the updated effective date.

10. Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

Milestone Mortgage (DBA Ark Mortgage)
Website: https://dscr.ark.mortgage
Email: [email protected]
Phone: +1 714-482-7894

By using our website or services, you acknowledge that you have read and agree to this Privacy Policy.